Zoriix Return Policy

Effective Date: December 11, 2024

At Zoriix, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your necklace, we offer a simple return process. Below are the terms and conditions for returns:

1. Return Eligibility

You may return your purchase within 30 days from the date of delivery. The product must be in unused, unworn condition with all original packaging intact.

2. Return Process

To initiate a return, please contact our customer service team at info@zoriix.site with your order number and a brief explanation of why you would like to return the item. Once we process your return request, we will provide you with a return shipping label.

3. Refunds

Refunds will be issued to the original method of payment once the returned item is received and inspected. Please allow 7-10 business days for your refund to be processed. Shipping fees are non-refundable.

4. Exchange Policy

We offer exchanges for items that are defective or damaged during shipment. If you wish to exchange a product, please contact our support team, and we will arrange for a replacement.

5. Non-Returnable Items

Please note that customized or personalized items are not eligible for return unless they are defective or damaged.